NHS Friends and Family Test (FFT)

Last Updated: Tuesday, 22 September 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses	June	July	August
1 Extremely likely	102	144	67
2 Likely	23	26	10
3 Neither likely or unlikely	3	7	2
4 Unlikely	3	2	1
5 Extremely unlikely	2	5	3
6 Don’t know	0	0	0
Summary Scores
Positive
Negative
Neutral

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

• We have improved the outside lighting in the surgery carpark.
• We have changed our telephone system to allow more incoming phone lines into the surgery
• We have reviewed our appointment booking process and implemented a system to ensure those patients in most need of a same day appointment are prioritised and allocated an appointment with the most appropriate clinician.
• We have introduced a new Digital Front Door with more pre-bookable appointments