As much as we try to provide all our patients with a safe, caring and effective service there may be times when you have a concern about your care that you want to raise with the practice.
Before making a formal complaint
Before making a formal complaint you might want to discuss the matter verbally with the Practice Manager. They wont always be available right away but will usually be able to phone you back within one working day.
In the majority of cases this can lead to your concerns being resolved and sparing you the trouble of having to commit your concerns to writing.
Making a formal complaint
Sometimes a patient will feel so strongly about a matter that they want to want to make a formal complaint.
Learn more about how you can make a formal complaint.
Whether you raise your matter verbally or in writing we aim to treat all patient concerns with respect and compassion.
