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Appointments

Last Updated: Wednesday, 20 November 2024

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • use our appointment request form, Monday to Friday from 8am-6.30pm. We will respond within 4 hours during opening times
  • phone us on 0151 295 3800, Monday to Friday from 8:00am – 6:30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:00am – 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

 

Book your appointment ONLINE here -Digital Front Door

 

Routine appointments

To request a routine appointment in the next 7 days:

  

  • use our appointment request form, Monday to Friday 8am to 6.30pm. We will respond within 4 hours during opening times - Digital Front Door
  • phone us on 0151 295 3800, Monday to Friday from 8:00am – 6:30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8:00am – 6:30pm
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

 

Your appointment

However, you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email
     

    Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Important: if you have to cancel your appointment

Please tell us if you need to cancel your appointment and give us as much notice as possible. This means we can offer your appointment to another patient.

 

Your appointment Cancelling or Changing an Appointment

To cancel your appointment:

 

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

 

If you need help with your appointment

Please tell us:

 

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

 

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the surgery as soon possible (From 8:00am)